Privacy Policy

Last Updated: 23rd October 2024

Welcome to Piñateros! Your privacy and trust are paramount to us. This Privacy Policy explains how Piñateros Gaming Ltd. ("we", "us", "our") collects, uses, protects, and shares your personal data when you visit and play on our official website, https://pinateros.uk/.

As a licensed operator in the online gambling industry, we understand the critical importance of safeguarding your personal and financial information. We are committed to operating with the highest standards of transparency, security, and integrity, fully complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant gambling regulations set forth by the UK Gambling Commission (UKGC).

This policy is designed to be clear and easy to understand, demonstrating our dedication to your privacy and building the trust essential for a safe and enjoyable gaming experience.

1. Who We Are (Data Controller)

Piñateros Gaming Ltd. is the data controller responsible for processing your personal data collected through https://pinateros.uk/.

2. Key Definitions

To help you understand this policy, here are some key terms:

Personal Data	Any information relating to an identified or identifiable natural person.
Processing	Any operation performed on personal data (e.g., collection, storage, use, disclosure).
Data Controller	The entity that determines the purposes and means of processing personal data.
Data Processor	An entity that processes personal data on behalf of the data controller.
Special Categories	Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation.

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

3.1. Information You Provide to Us:

• Identity Data: First name, last name, date of birth, gender, nationality.
• Contact Data: Billing address, email address, telephone numbers.
• Financial Data: Bank account details, payment card details (note: we do not store full card details; these are handled by PCI DSS compliant payment processors), transaction history, deposit limits.
• KYC (Know Your Customer) & AML (Anti-Money Laundering) Data: Copies of identity documents (passport, driving license), proof of address (utility bills), source of funds/wealth information, occupation.
• Responsible Gambling Data: Information related to your use of responsible gambling tools (e.g., self-exclusion periods, deposit limits, reality checks), communications regarding your gambling habits.
• Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

3.2. Information We Collect Automatically:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, games, and services, including:
  • Your navigation paths, clicks, and page views.
  • Gameplay data for "Pinateros" including spin history, bet amounts, wins/losses, feature activations (e.g., Chili Feature, Mystery Bonus, Risk Game), game session duration, and any interrupted game states (which are stored for 3 days to allow resumption).
  • Your interactions with game controls (play button, autoplay settings, total bet selection) and menu options (Help, Settings, Paytable).
• Cookie Data: Information collected through cookies and similar technologies. Please refer to our separate Cookie Policy for more details.

3.3. Information We Receive from Third Parties:

• KYC & AML Providers: Identity and verification information from third-party services to comply with legal obligations.
• Payment Processors: Confirmation of deposits and withdrawals, transaction details.
• Gambling Regulators & Self-Exclusion Schemes: Information regarding self-exclusion or other responsible gambling measures.
• Affiliate Partners: If you arrive at our site via an affiliate link, we may receive information about the referring source (though typically not personally identifiable).
• Publicly Available Sources: Information from public registers or databases to verify identity and conduct due diligence.
• Game Providers: Data from our game provider, Swintt, related to game integrity and fairness (e.g., Random Number Generator [RNG] verification).

4. How We Use Your Data and Our Legal Bases

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform a contract	When we need to process your data to fulfil our obligations under a contract with you (e.g., to allow you to play our games and process your winnings).
To comply with legal obligation	When we need to process your data to meet our legal or regulatory duties (e.g., age verification, AML checks, responsible gambling).
For our legitimate interests	Where processing is necessary for our legitimate business interests, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, ensuring game fairness).
With your consent	Where you have given us clear consent for a specific purpose (e.g., for certain marketing activities or non-essential cookies).