Licensed UK Gaming Company - Full Transparency
At Pinateros, your trust and satisfaction are our highest priorities. As a licensed online slot game provider, we are committed to providing a secure, fair, and transparent gaming experience. We adhere to the strictest regulatory standards and Google's YMYL (Your Money or Your Life) guidelines, ensuring comprehensive and easily accessible contact information. Our dedicated team is here to assist you with any queries, concerns, or feedback.
Pinateros is operated by Pinateros Digital Ltd., a company registered and licensed in Great Britain.
Registered Office Address:
Level 30, The Leadenhall Building
122 Leadenhall Street
London, EC3V 4AB
United Kingdom
Pinateros Digital Ltd. is independently owned and operated. Our leadership team is committed to upholding the highest standards of integrity and compliance:
For detailed biographies and professional backgrounds of our executive team, please visit our 'About Us' page.
We offer multiple channels for you to reach us, ensuring your queries are handled efficiently and effectively.
Our customer support team is available 24 hours a day, 7 days a week, including public holidays, to assist with game queries, technical issues, account management, and general support.
Business Hours for Corporate Departments: Monday to Friday, 09:00 - 17:00 GMT (excluding public holidays).
Guaranteed Response Time (Corporate): Within 48 hours.
For your convenience, you may also use our structured contact form available here. Please select the relevant department to ensure your query is directed to the appropriate team for the fastest response.
Pinateros Digital Ltd. operates under strict regulatory oversight to ensure fair play, player protection, and responsible gaming.
We are licensed and regulated by the Great Britain Gambling Commission.
You can verify our licence details directly on the UK Gambling Commission's public register: View UKGC Licence
As a game provider, our games, including 'Pinateros' by Swintt, are certified for various regulated markets. Specific jurisdictional licences for our games are held by our provider partners and are available upon request for B2B partners.
We are fully committed to promoting responsible gambling and providing support for those who may need it. We offer tools for self-exclusion, deposit limits, and time-outs within your account settings.
For independent and confidential advice, please contact the following organisations:
We strive to resolve any complaints quickly and fairly. If you have a complaint, please contact our customer support team in the first instance. If you are not satisfied with the resolution, you can escalate your complaint through our formal complaints procedure outlined in our Terms & Conditions.
Should you remain dissatisfied after exhausting our internal complaints process, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. We use eCOGRA as our nominated ADR provider for UK players.
Your security and fair play are paramount. We employ industry-leading technologies and certifications to ensure a safe gaming environment.
Pinateros Digital Ltd. holds customer funds in a segregated bank account, separate from our company's operational funds. This ensures that player funds are protected in the unlikely event of insolvency, in accordance with UK Gambling Commission requirements.
We are committed to full financial transparency and undergo annual independent audits. Return to Player (RTP) percentages for all our games, including 'Pinateros' (96.17%), are publicly available in the game information sections.
Thank you for choosing Pinateros. We look forward to providing you with an exceptional and trustworthy gaming experience.