About Pinateros Digital Ltd.

Welcome to Pinateros Digital Ltd., a leading UK-based provider of engaging and responsible online slot experiences. Since our inception in 2018, we have been dedicated to blending cutting-edge innovation with an unwavering commitment to player safety and regulatory compliance. We understand that in the online gambling industry, trust is paramount. This 'About Us' page provides comprehensive insight into our operations, ensuring full transparency for our players, casino operators, and regulatory bodies.

Our Mission & Vision

Our mission is to deliver world-class digital entertainment that is fair, secure, and enjoyable. We envision a future where innovative gameplay and responsible gaming practices coexist harmoniously, setting new benchmarks for the industry. We are passionate about creating memorable experiences, meticulously designed and rigorously tested to meet the highest standards of quality and integrity.

Who We Are: Pinateros Digital Ltd.

Pinateros Digital Ltd. is a company officially registered and licensed in Great Britain, operating under the strictest regulatory oversight. We are an independently owned and operated entity, dedicated to maintaining the highest ethical and operational standards.

Our Leadership Team

Our executive team comprises seasoned professionals with extensive experience in the gaming and regulatory landscapes, driving our commitment to excellence and compliance:

• Chief Executive Officer (CEO): Arthur Jenkins – Visionary leader steering our strategic direction and innovation.
• Chief Financial Officer (CFO): Sarah Chen – Expert in financial governance and ensuring fiscal responsibility.
• Chief Compliance Officer (CCO): David Miller – Dedicated to upholding the highest standards of regulatory adherence and player protection.
• Money Laundering Reporting Officer (MLRO): Eleanor Vance – Responsible for maintaining robust AML protocols and financial integrity.

The Art of Play: Showcasing Pinateros

At Pinateros Digital Ltd., we pride ourselves on developing games that not only entertain but also exemplify technical excellence and fair play. Our flagship title, Pinateros, developed in collaboration with our esteemed provider partner, Swintt, is a prime example of our innovative approach to slot design.

• Engaging Theme: Pinateros immerses players in a vibrant Mexican Fiesta, brought to life with rich visual elements and dynamic gameplay.
• Innovative Mechanics: This 5-reel, 3-row video slot features 50 paylines and introduces exciting elements such as the Expanding Wild on reels 2, 3, and 4, the thrilling Chili Feature triggered by 6 or more Chili symbols, and a captivating Mystery Bonus that can award various jackpots or additional Chili symbols.
• Transparent Fairness: Pinateros boasts a competitive Return to Player (RTP) of 96.17%, transparently displayed within the game, assuring players of fair and consistent outcomes. Our Random Number Generators (RNGs) are independently tested and certified to guarantee unbiased results for every spin.
• Responsible Design: We integrate responsible gaming principles into our game design, ensuring that while the entertainment is exhilarating, it remains within a safe framework.

Through games like Pinateros, we demonstrate our technical prowess, commitment to innovation, and dedication to providing a secure and enjoyable gaming environment.

Regulatory Excellence & Compliance

Our operations are built upon a foundation of strict regulatory adherence. Pinateros Digital Ltd. is fully licensed and rigorously regulated by the Great Britain Gambling Commission, ensuring we meet the highest standards for player protection, operational integrity, and financial transparency.

Our games, including Pinateros by Swintt, are also certified for various other regulated markets globally. These certifications, often through independent testing labs like Gaming Laboratories International (GLI), ensure compliance with diverse technical and regulatory standards.

Building Trust: Security & Fair Play

Your security and fair play are not just priorities; they are fundamental principles of our operation. We implement robust measures and hold industry-leading certifications to safeguard your data and ensure the integrity of every game.

• eCOGRA Certified: Our games and Random Number Generators (RNGs) are regularly tested and certified by eCOGRA, an internationally accredited testing agency and player protection organisation. This guarantees the fairness and integrity of all game outcomes.
• GLI (Gaming Laboratories International) Certified: Our game provider, Swintt, and their games undergo rigorous testing and certification by GLI, confirming compliance with the highest technical and regulatory standards across multiple jurisdictions.
• ISO 27001 Certified: We adhere to the international standard for information security management systems, protecting your data with robust security protocols and continuous improvement processes.
• PCI DSS Compliant: All payment transactions are handled in strict accordance with the Payment Card Industry Data Security Standard (PCI DSS) requirements, providing the highest level of security for your financial information.
• SSL Certificate: Our website uses advanced SSL (Secure Socket Layer) encryption to protect all your personal and financial data. You can always verify this by checking for the padlock icon in your browser's address bar.
• Player Fund Segregation: In accordance with UK Gambling Commission requirements, customer funds are held in a segregated bank account, entirely separate from our company's operational funds. This ensures that your deposits are protected in the unlikely event of insolvency.

Our Commitment to Responsible Gaming

Responsible gambling is at the core of our ethos. We are deeply committed to preventing gambling-related harm and providing a safe environment for all players. We equip our players with comprehensive tools and resources to manage their gaming activity responsibly.

• Self-Exclusion & Limits: Within your account settings, you can easily set deposit limits (daily, weekly, monthly), spending limits, loss limits, and activate reality checks or self-exclusion periods (e.g., 6 months, 1 year, 5 years, or permanently).
• Age Verification: We strictly enforce age verification procedures to ensure that only individuals aged 18 or older (the legal gambling age in the UK) can access our games.
• National Self-Exclusion: We fully integrate with and support the national self-exclusion scheme, GAMSTOP. If you wish to self-exclude from all online gambling companies licensed in Great Britain, please visit www.gamstop.co.uk.
• Dedicated Support: For any concerns regarding responsible gambling, please contact our specialised team directly via email at [email protected] or by calling our freephone helpline: +44 (0)800 123 4567.

For independent and confidential advice and support, we strongly recommend contacting these organisations:

• GamCare: Call 0808 8020 133 (24/7) or visit www.gamcare.org.uk
• BeGambleAware: Call 0808 8020 133 or visit www.begambleaware.org

Your Voice Matters: Contact & Support

We believe in open communication. Whether you are a player with a query, a potential casino operator, or a business partner, we offer multiple channels to connect with us. Visit our dedicated Contact Us page for full details, including guaranteed response times.

• Customer Support: For game-related queries, technical assistance, or account management, our 24/7 team is available via [email protected] or by calling +44 (0)20 3123 4567.
• Partnerships & Business Development: For B2B enquiries, including game integration for casino operators, please reach out to [email protected].
• Compliance & Legal: For matters relating to regulatory adherence, AML, KYC, or data protection (GDPR), contact our compliance department at [email protected].
• Media & Press: For all media-related enquiries, please email [email protected].

Data Privacy & GDPR

Pinateros Digital Ltd. is committed to protecting your personal data in full compliance with the General Data Protection Regulation (GDPR). We are the data controller for the information collected on this website. Our Chief Compliance Officer, David Miller, also oversees data protection matters. We process data based on lawful grounds, primarily for contract fulfilment and legitimate interests, ensuring transparency about international data transfers and safeguards. Your data is retained for a minimum of 5 years, in line with AML requirements. For full details on how we collect, process, and protect your data, and how to exercise your data subject rights, please refer to our comprehensive Privacy Policy.

Dispute Resolution & Complaints Procedure

We are dedicated to resolving any concerns quickly and fairly. Should you have a complaint, please contact our customer support team in the first instance. If your complaint remains unresolved after exhausting our internal complaints procedure, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. We proudly use eCOGRA as our nominated ADR provider for UK players.

• eCOGRA (Independent Betting Adjudication Service): Visit ecogra.org/ata/dispute.php
• UK Gambling Commission: For regulatory complaints, visit www.gamblingcommission.gov.uk/public-and-players/guide/how-to-complain

Thank you for taking the time to learn about Pinateros Digital Ltd. We are proud of our commitment to excellence, integrity, and responsible entertainment, and we look forward to providing you with an exceptional gaming experience.